Is Helpneer open-source like Chatwoot?

Helpneer is source-available to Enterprise customers rather than fully open-source. You get self-hosting via Docker Compose or Kubernetes and full source access on Enterprise plans, without maintaining a community fork.

Can I migrate my Chatwoot conversation history to Helpneer?

Yes. Our team can assist with importing conversation, contact, and ticket history from Chatwoot during onboarding. Contact sales to scope a migration for your account.

Does Helpneer support the same channels as Chatwoot?

Helpneer's chat widget covers web live chat with typing indicators, read receipts, and geolocation. Channel coverage beyond web chat should be confirmed against your specific requirements before switching.

Is self-hosting Helpneer harder than self-hosting Chatwoot?

No. Helpneer ships with Docker Compose for local/small deployments and Helm charts for production Kubernetes, using the same codebase in both environments.

Helpneer vs Chatwoot

Why teams switch from Chatwoot to Helpneer: deeper RBAC, true multi-brand isolation, and self-hosting flexibility.

Chatwoot is an open-source customer engagement platform popular with teams that want to self-host a Slack-style shared inbox. Teams typically move to Helpneer once they need resource-level permissions across multiple departments, true multi-tenant brand isolation for agencies or multi-product companies, or production-grade Kubernetes deployment out of the box rather than a community-maintained setup.

Why teams choose Helpneer

Resource-Level RBAC

Grant View/Create/Update/Delete per module, per role. Chatwoot's coarse Admin/Agent split doesn't match real org structures.

True Multi-Brand

Hierarchical org → brand structure with per-brand widgets, routing, and reporting. Chatwoot's multi-brand is limited.

Self-Hosted Ready

Docker Compose + Helm charts included. Chatwoot requires more complex setup and lacks enterprise deployment options.

Feature	Helpneer	Chatwoot
Resource-level RBAC (V/C/U/D per module)	Included	Not available
Multi-brand hierarchy	Included	Not available
Per-brand routing & queues	Included	Not available
Self-hosted (Docker Compose)	Included	Included
Self-hosted (Kubernetes/Helm)	Included	Not available
Ticketing on same data model	Included	Included
Stripe-powered billing	Included	Included
SSO (Enterprise)	Included	Included
Source access (Enterprise)	Included	Not available

FAQ

Switching from Chatwoot

Is Helpneer open-source like Chatwoot?: Helpneer is source-available to Enterprise customers rather than fully open-source. You get self-hosting via Docker Compose or Kubernetes and full source access on Enterprise plans, without maintaining a community fork.
Can I migrate my Chatwoot conversation history to Helpneer?: Yes. Our team can assist with importing conversation, contact, and ticket history from Chatwoot during onboarding. Contact sales to scope a migration for your account.
Does Helpneer support the same channels as Chatwoot?: Helpneer's chat widget covers web live chat with typing indicators, read receipts, and geolocation. Channel coverage beyond web chat should be confirmed against your specific requirements before switching.
Is self-hosting Helpneer harder than self-hosting Chatwoot?: No. Helpneer ships with Docker Compose for local/small deployments and Helm charts for production Kubernetes, using the same codebase in both environments.