WhatsApp Integration

Support customers on the app they already use

Official WhatsApp Business API integration with two-way ticket sync, embeddable widgets, and end-to-end encrypted customer messaging.

Official Meta integration

Connect your Meta Business and WhatsApp accounts in seconds. Clean, reliable, and officially supported.

1-Click Meta Connect

Log in with your Facebook account and link WhatsApp instantly. Your credentials stay securely protected for every brand.

Instant Live Sync

Customer messages and team replies appear on screen in real time, keeping your support conversations perfectly in sync.

Team Shared Inbox

Multiple team members can manage the same WhatsApp number simultaneously with collision alerts to prevent duplicate replies.

Flexible Customer Pace

Customers can reply whenever it suits their schedule, while your team organizes and resolves conversations from one dashboard.

Effortless customer messaging

WhatsApp inquiries become organized support tickets. Agents reply in Helpneer; customers receive instant answers on WhatsApp.

Easy Website Button

Add a sleek "Chat on WhatsApp" button to any page on your website with custom placement, colors, and friendly welcome text.

Automatic Ticket Tracking

Every incoming WhatsApp message automatically creates a prioritized ticket with full conversation context and customer history.

Photos, Voice & Attachments

Seamlessly receive screenshots, invoices, documents, and voice notes sent by customers directly through WhatsApp.

Read Receipts & Live Status

Always know when your message is sent, delivered, and read so your team is never left guessing.

Built for compliance

WhatsApp's end-to-end encryption combines with our access controls and audit logging for a compliant support channel.

End-to-end encryption

All WhatsApp messages are encrypted by WhatsApp, and API tokens are encrypted at rest in your brand settings.

Consent & opt-out

Built-in consent management and opt-out support to keep you aligned with WhatsApp policies and privacy regulations.

Ready to meet customers on WhatsApp?

Free plan available. No credit card required.