Give everyone the right access to do their best work
Create custom roles for support leads, frontline agents, and external contractors. Control who can view, reply, or manage customer conversations across every channel.
Secure team access & onboarding
Protect customer records and company settings with enterprise-grade sign-in controls.
Protected Team Logins
Encrypted sign-in sessions with automatic timeout protections keep company records secure across all devices.
Effortless Team Onboarding
Invite new agents via email with instant role assignment so they can start answering tickets on day one.
Two-Factor Verification
Add an extra layer of protection with one-time verification codes sent to verified team email accounts.
Self-Service Password Recovery
Quick, self-service password reset links sent directly to team members without needing admin intervention.
Custom roles & flexible permissions
Designate clear responsibilities for admins, team leads, frontline agents, and external specialists.
Pre-Built & Custom Roles
Start instantly with Admin and Agent presets, or create tailored roles that mirror your real team structure.
Feature-by-Feature Access
Control who can view, reply, reassign, or export data across live chat, tickets, visitor lists, and billing.
Instant Live Updates
When an admin changes a permission, it updates immediately on the agent's screen without forcing a logout.
Clutter-Free Agent Dashboard
Agents only see the screens and buttons they are authorized to use, keeping their workflow focused and simple.
User & Seat Management
Full user lifecycle management with live seat usage tracking.
User Lifecycle
Full user management with profiles, skills tagging, and brand/organization assignment.
Live Seat Tracking
Add/reduce seats with live usage tracking. Seat reduction restricted on free plans.
Brand Assignment
Assign users to specific brands and organizations with scoped access controls.
Organization Management
Full organization CRUD with user management and logo/image upload capabilities.
Ready to bring every conversation into one place?
Free plan available. No credit card required.