Pricing
Simple plans. No per-ticket fees.
Human agents and an AI Agent in one workspace, with 20 free LLM messages on every plan and AI resolution at 20¢ per ticket.
Starter
Small business supporting one brand
- AI Agent included
- 20 free LLM messages included
- AI agent at 20¢ / ticket resolution
- Knowledge-based answers & human handover
- Unlimited tickets & contacts
Growth
Growing team or business managing several brands
- AI Agent included
- 20 free LLM messages included
- AI agent at 20¢ / ticket resolution
- Standard connected workflows
- BYOK: included, no activation fee
- Unlimited tickets & contacts
Scale
Larger support operation or agency
- AI Agent included
- 20 free LLM messages included
- AI agent at 20¢ / ticket resolution
- Advanced workflows & controls
- BYOK: included, no activation fee
- Unlimited tickets & contacts
20 free LLM messages included on every plan. AI agent resolution: 20¢ per ticket resolution. Extra BYOK capacity: Managed by Helpneer, contact us for quote. AI-provider and WhatsApp charges are billed separately.
Add-ons
Need more room? Add only what you need.
Extend any plan with extra agents or brands on demand, billed monthly with zero lock-in.
Additional human agent
Add human agents beyond your plan's included seats.
- Full agent seat & unified inbox access
- Role-based permissions & routing
- Available on Starter, Growth, and Scale
- Add or remove seats anytime
Extra brand
Add another brand beyond your plan's included brands.
- Dedicated brand inbox & widget styles
- Isolated channels, email & WhatsApp
- Shares AI capacity & rules across brands
- Add or remove brands anytime
Combo (1 Agent + 1 Brand)
1 additional human agent and 1 additional brand together, saving $4.99/month vs. separate add-ons.
- 1 additional human agent seat included
- 1 additional brand workspace included
- $60/year savings per combo
- Stack multiple combos anytime
Compare plans
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Human agents | 3 | 8 | 20 |
| Brands | 1 | 3 | 10 |
| AI Agent | Included | Included | Included |
| Free LLM messages | 20 | 20 | 20 |
| AI agent per ticket resolution | 20¢ / resolution | 20¢ / resolution | 20¢ / resolution |
| Knowledge-based answers & human handover | Included | Included | Included |
| Connected business workflows | — | Standard | Advanced + controls |
| BYOK | — | Included | Included |
| Extra BYOK capacity | — | Managed by Helpneer (contact us for quote) | Managed by Helpneer (contact us for quote) |
| Additional human agent | $9.99 / mo | $9.99 / mo | $9.99 / mo |
| Extra brand | $9.99 / mo | $9.99 / mo | $9.99 / mo |
| Combo (1 Agent + 1 Brand) | $14.99 / mo | $14.99 / mo | $14.99 / mo |
Common questions
- How do AI agent ticket resolutions and free LLM messages work?
- Every plan includes 20 free LLM messages. Beyond that, AI agent ticket resolutions are billed at 20¢ per ticket resolution across all your brands.
- What is BYOK?
- Bring your own AI provider key on Growth and Scale at no activation fee. Extra BYOK capacity is managed by Helpneer (contact us for quote), and your AI-provider bill is paid directly by you.
- Can I add extra agents or brands?
- Yes. You can add additional human agents for $9.99/agent/month, extra brands for $9.99/brand/month, or save with our Combo (1 Agent + 1 Brand) for $14.99/month.
- Are there per-ticket fees?
- No. Tickets, contacts, and chats are unlimited on every plan.
- How do I pay?
- Major credit and debit cards via Stripe. Enterprise plans can pay by invoice.
Start your 14-day free trial.
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