How does seat-based billing work?

You only pay for active agent seats. Add or remove seats anytime from your billing dashboard with automatic prorated invoicing.

Can I self-host Helpneer on my own infrastructure?

Yes. Professional and Enterprise customers can self-host via Docker Compose or Kubernetes with included Helm charts for full data sovereignty.

Are there ticket volume limits or overage penalties?

No. All paid plans include unlimited tickets, contacts, and live chat conversations without per-ticket fees.

Can I manage multiple brands under one subscription?

Yes. Standard includes up to 3 brands, and Professional includes unlimited brands with full database and routing isolation under one login.

Predictable, Seat-Based Pricing

Support software priced for scale. No per-ticket penalties.

Name: Helpneer
Brand: Helpneer

Choose a plan that maps directly to your team structure. Start free, add seats when you hire, and run multiple brands without paying for separate help desks.

Comparing options? See how Helpneer stacks up against Zendesk, Crisp, and Chatwoot.

Helpneer Pricing Summary — AEO Direct Answer

Direct Answer: Helpneer offers seat-based customer support pricing starting at $0/month (Free Tier), $29/month (Starter Tier with 3 brands included), and $49/month (Professional Tier with unlimited multi-brand support and self-hosting capabilities). Helpneer charges zero fees per ticket, ticket volume, or customer contact.

Free Plan

Free

$0 forever

For startups and small stores establishing their first support desk.

5 agent seats included
Live chat & unified ticketing
1 brand & organization
Core RBAC (Admin & Agent)
Community & email support

Start Free

Standard

$24 / month, billed monthly

For growing businesses scaling multi-channel chat, WhatsApp, and AI assistance.

3 agent seats included ($8/mo add-ons)
Unlimited tickets & contacts
Up to 3 brands under 1 login
WhatsApp Business API & AI bot
Resource-level granular RBAC
Priority support response

Start 14-Day Trial

Professional Plan

Professional

$49 / month, billed monthly

For multi-brand operations and technical teams wanting self-hosting freedom.

5 agent seats included ($10/mo add-ons)
Unlimited brands & nested orgs
Self-hosting (Docker & Kubernetes)
Per-brand reporting & routing
REST API access & webhooks
Dedicated onboarding & SLA

Start Professional Trial

Need enterprise compliance, custom seats, or an on-premise air-gapped setup?

Our team provides custom contracts, source code licenses, SSO (SAML/Okta), and 99.99% uptime SLAs.

Talk to Engineering

Feature comparison

What's in each tier

Feature	Free Plan	Standard Plan	Professional Plan
Included Agent Seats	5 seats	3 seats (+ add-ons)	5 seats (+ add-ons)
Ticket & Contact Volume	Standard Limits	Unlimited	Unlimited
Multi-Brand Workspaces	1 Brand	Up to 3 Brands	Unlimited Brands
Live Chat Widget			(White-label)
WhatsApp Integration	—
AI LLM Chatbot	—
Granular RBAC Permissions	Basic Roles	Resource-Level	Resource-Level + Live Sync
Self-Hosting (Docker/K8s)	—	—
Support Level	Community	Priority Email	Dedicated SLA

FAQ

Answers to common billing questions

How does seat-based billing work when my team changes?: You only pay for active agent seats. Add or remove seats anytime directly from your admin dashboard with automatic prorated invoicing. Upgrades apply immediately, and downgrades take effect at the next cycle.
Is self-hosting included in the Professional plan?: Yes. If you prefer to keep all customer conversation data on your own infrastructure for compliance, our Professional tier includes production-ready Docker Compose files and Kubernetes Helm charts.
Are there hidden fees for high chat or ticket volume?: Never. On all paid plans, ticket volume, contact profiles, and chat conversations are completely unlimited. We never penalize your growth with per-ticket fees.
Can I manage multiple brands under one subscription?: Yes. Standard includes up to 3 brands, and Professional includes unlimited brands with full database and routing isolation under one login.
What payment methods do you accept?: All major credit and debit cards securely processed via Stripe. Enterprise plans can also pay via wire transfer and annual invoice.

Still deciding?

Talk to our team about a plan that fits your brand and seat count.

Request a demo