Deliver instant customer support & resolve tickets 3x faster with AI.
Empower your team with 24/7 AI live chat, automated ticket routing, and multi-store management in one unified inbox — with zero per-agent pricing penalty.
Trusted by 500+ e-commerce stores, B2B SaaS, and support teams worldwide
What is Helpneer?
Customer Support Powered by AI & Real-Time Ticketing
Helpneer is an all-in-one AI customer support platform that unifies 24/7 AI live chat, automated ticket resolution, visitor tracking, and multi-store support into one intuitive inbox. Designed for growing e-commerce brands and SaaS teams, Helpneer automates up to 70% of support queries in seconds and installs in under 2 minutes.
All-In-One Support Suite
Everything your team needs to deliver 5-star customer support.
Combine 24/7 AI chat, ticket management, live visitor tracking, and multi-store routing in one effortless interface.
Lightning-fast chat widget
Lightweight live chat with instant typing indicators, read receipts, and full visitor navigation history so agents reply faster.
Learn moreZero-lost-chat ticketing
Convert live customer chats into prioritized support tickets instantly without losing transcripts or history.
Learn moreFlexible team access & roles
Assign custom view, edit, or admin permissions for agents and team leads with full security control.
Learn moreRun 10 brands under 1 login
Hierarchical organizations with brand-scoped widgets, custom routing, and isolated reporting. Zero cross-brand data leaks.
Learn moreSeat-based billing engine
Predictable seat-based pricing with Stripe self-serve controls. Add or remove seats anytime with zero per-ticket penalties.
Learn more2-Minute Integration
Drop Helpneer onto any website, web app, React, Vue, WordPress, or Shopify site with just a lightweight code snippet.
Learn moreBrand-aware AI chat
Brand-specific LLM assistants that answer 24/7, escalate to humans with full summaries, and only use your business data.
Learn moreWhatsApp Business sync
Official WhatsApp Business API with two-way ticket sync. Agents reply from one dashboard; customers receive messages on WhatsApp.
Learn moreWhy Helpneer
Not another inbox. A support platform your org chart maps to.
Intercom, Zendesk, Front, and Crisp each solve a disconnected slice. Helpneer unites live chat, ticketing, visitor intel, and billing on one cohesive foundation.
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Unified conversation & ticket flow
Live chat, customer context, and tickets live in one unified workspace — zero lost details or duplicate conversations.
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Permissions tailored to your team
Customizable access controls per department and role — give agents exactly what they need without exposing sensitive settings.
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Multi-brand without multiple accounts
Hierarchical org → brand structure with per-brand widgets, routing, and reporting.
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Lightning-fast real-time messaging
Instant message delivery and live typing indicators for responsive, natural conversations across every storefront.
Proven Impact & Scale
Built for high-volume, modern support teams
Handle thousands of conversations effortlessly with instant AI answers and guaranteed uptime.
AI Auto-Resolution
Routine customer questions solved instantly with zero wait time
Faster Response
Slash first-response and total ticket resolution cycles
Businesses & Brands
E-commerce stores and SaaS companies scaling on Helpneer
Instant Setup
One simple embed script. Live on any website in minutes
Customer Stories
See how high-growth teams scale customer support
Real companies solving real customer support challenges with Helpneer's unified platform.
Siliconplex: Streamlining client support & engineering workflows
CXOrbit: Structuring customer support around a growing CX platform
PJPS: Connecting author communication & editorial review workflows
Pulché Clinic: Turning website visitors into booked consultations
Frequently asked questions
Common questions about Helpneer's platform and features.
What makes Helpneer different from other support platforms?
Helpneer unites live chat, ticketing, visitor history, and team collaboration into a single workspace. Unlike competitors that bolt together separate tools, everything in Helpneer works seamlessly together—no sync delays, no disconnected records, and true multi-brand isolation.
How easy is it to integrate Helpneer?
Helpneer can be integrated into any website, web application, or CMS (like WordPress or Shopify) in under 2 minutes using a simple JavaScript snippet or framework component.
How does multi-brand isolation work?
Helpneer supports hierarchical organizations with nested brands. Each brand has its own widgets, routing rules, agent assignments, and reporting. One login gives you access to all brands, with complete data isolation between them.
What's the difference between the plan tiers?
We offer three core plans: Starter ($29.99/mo for single brands), Growth ($79.99/mo for up to 3 brands with zero-fee BYOK), and Scale ($199.99/mo for up to 10 brands with advanced workflows), plus Enterprise for custom operations. Each tier unlocks more human agent seats, brand capacity, and pooled monthly AI sessions. You can upgrade or downgrade anytime with prorated billing.
How granular are the permissions?
Helpneer provides comprehensive team permissions. You can control who can view, manage, and reply across chat, tickets, billing, and system settings, ensuring secure team collaboration with real-time updates.
Ready to bring every conversation into one place?
Free plan available. No credit card required.