Helpneer brings chat, ticketing, visitor tracking, RBAC, and seat-based billing into a single crisp interface — with true multi-brand isolation your org chart actually maps to.
Trusted by early pilot teams across SaaS & ecommerce
One platform
Everything a modern support org needs — designed to work together instead of bolted on across three tools.
Shadow-DOM isolated, brandable widget with typing indicators, read receipts, geolocation, and device intelligence baked in.
Learn moreEscalate any conversation into a tracked ticket without leaving the record. Priority routing and full history in one place.
Learn moreGrant View / Create / Update / Delete per module, per role. Permission changes propagate live over WebSocket.
Learn moreHierarchical organizations with brand-scoped widgets, routing, and reporting. One login, clean isolation.
Learn moreFour plan tiers, live seat usage tracking, and Stripe-powered upgrade / downgrade. Add-on seat packages when you need them.
Learn moreSame platform, same code — a self-hosted help desk you run locally in Docker Compose or scale in production with the included Helm charts.
Learn moreBrand-specific LLM assistants that answer 24/7, escalate to humans when needed, and only use your business data.
Learn moreOfficial WhatsApp Business API with two-way ticket sync, embeddable widgets, and end-to-end encrypted messages.
Learn moreWhy Helpneer
Intercom, Zendesk, Front and Crisp each solve a slice...
Compare plansUnified visitor-to-ticket pipeline
Chat, visitor intel, and tickets on one schema — no bolted-together tools.
Permissions that match your org chart
Granular View / Create / Update / Delete per module — not the coarse Admin/Agent split.
Multi-brand without multiple accounts
Hierarchical org → brand structure with per-brand widgets, routing, and reporting.
Event-driven, self-hostable core
Kafka-based microservices you can run in Docker Compose or Kubernetes.
6
modules on one data model
4
plan tiers, seat-based
Common questions about Helpneer's platform and features.
Helpneer combines chat, ticketing, visitor tracking, and billing on a single unified data model. Unlike competitors that bolt together separate tools, everything in Helpneer shares the same schema—no sync issues, no data duplication, and true multi-brand isolation.
Yes. Helpneer is designed for self-hosting with Docker Compose for local/small deployments and Helm charts for production Kubernetes environments. You maintain full control over your data and infrastructure.
Helpneer supports hierarchical organizations with nested brands. Each brand has its own widgets, routing rules, agent assignments, and reporting. One login gives you access to all brands, with complete data isolation between them.
We offer four tiers: Free (limited seats), Starter (growing teams), Professional (scale-up), and Enterprise (custom). Each tier unlocks more features and higher seat limits. You can upgrade or downgrade anytime with prorated billing.
Helpneer uses resource-level RBAC. You can grant View, Create, Update, or Delete permissions per module (chat, tickets, billing, settings) and per role. Permission changes propagate instantly over WebSocket.
Free plan available. No credit card required.