Turn live conversations into solved tickets with zero lost details
Convert any chat into an organized, prioritized support ticket with a single click. Keep full conversation history, customer notes, and past interactions in one view so your team can resolve issues faster.
Complete ticket management
Create, assign, prioritize, and close support requests from one unified team dashboard.
Chat-to-Ticket Escalation
Convert any visitor chat to a tracked ticket with full conversation history preserved.
Priority Routing
Automated ticket assignment based on priority, team skills, or custom routing rules.
Status & Priority Tracking
Track ticket status (open, in progress, resolved, closed) and priority levels with visual indicators.
Conversation View
Full conversation history within each ticket with message threading and context preservation.
Advanced Filtering
Filter tickets by status, priority, assignee, date range, and custom tags.
Ticket Transfer
Transfer tickets between agents or teams with full context and history preservation.
Visitor Management
Real-time visitor tracking with assignment and history capabilities.
Live Visitor List
Real-time visitor list with status indicators (active, idle, served, unserved).
Visitor Assignment
Assign visitors to specific agents with chat session management.
Full Visitor History
Complete visitor interaction history across all sessions and conversations.
Visitor Banning
Ban or unban visitors to prevent abusive behavior and protect your team.
Feedback & Shortcuts
Collect visitor feedback and empower agents with canned responses.
Visitor Feedback
Collect and manage visitor feedback with trend analytics and performance tracking.
Canned Responses
Pre-built response shortcuts for fast replies to common questions and issues.
Full Historical Record
Complete archive of chats, agent performance, and visitor interactions for analysis.
Agent Performance
Track agent performance metrics including response time, resolution rate, and customer satisfaction.
Ready to bring every conversation into one place?
Free plan available. No credit card required.