Escalate any conversation into a tracked ticket without leaving the record. Priority routing and full history in one place.
Create, assign, track, and resolve tickets with full context preservation.
Convert any visitor chat to a tracked ticket with full conversation history preserved.
Automated ticket assignment based on priority, team skills, or custom routing rules.
Track ticket status (open, in progress, resolved, closed) and priority levels with visual indicators.
Full conversation history within each ticket with message threading and context preservation.
Filter tickets by status, priority, assignee, date range, and custom tags.
Transfer tickets between agents or teams with full context and history preservation.
Real-time visitor tracking with assignment and history capabilities.
Real-time visitor list with status indicators (active, idle, served, unserved).
Assign visitors to specific agents with chat session management.
Complete visitor interaction history across all sessions and conversations.
Ban or unban visitors to prevent abusive behavior and protect your team.
Collect visitor feedback and empower agents with canned responses.
Collect and manage visitor feedback with trend analytics and performance tracking.
Pre-built response shortcuts for fast replies to common questions and issues.
Complete archive of chats, agent performance, and visitor interactions for analysis.
Track agent performance metrics including response time, resolution rate, and customer satisfaction.
Free plan available. No credit card required.